Not resolved

We had reservations for 2 rooms at the Microtel San Antonio Pan Am Expressway, on Wednesday June 20, 2012. When making the reservations we requested a family friendly location very close to downtown San Antonio. We were told this location was ideally located and had been recently completely renovated.

When searching for the hotel we notice it was not a all close to the downtown area. Upon arriving at the hotel it was located in the very industrial side of San Antonio with a lot of trucking companies and strip clubs.

We were shocked at the location but we were tired and decided to go ahead and check in. We had 2 rooms, one for myself and my grandson and one for my wife, granddaughter and her friend.

We booked the rooms with one credit card but checked in with the credit card we decided to use to pay for our expenses.

Upon entering my room the bathrooms were filthy "old gas station filthy" and unsanitary with bugs in the room the faucets had not been cleaned in a very long time. My wifes room was the same, very filthy bug infested bathroom. Her room also had unusable broken furniture.

The hotel also had not been professionally renovated and was embarrassing horrible.

We immediately called the Wyndham customer care and requested a change of hotel and location. We were told they could try to help us but we would still be charged for the rooms at Microtel because the 72 hour prior to arrival cancellation period had expired. That in itself was wrong. We were also told by t Wyndham that they no control or responsibility for the actual condition of their hotels because they are all independently owned franchises and that it is left up to the local owner to resolve conflicts.

We noticed Tuesday morning June 27th, that only did Wyndham charge us for the rooms on Wednesday June 20th when we left the hotel, after we filed our complaint, Wyndham also charged our other credit card on Monday June 26, 2012 for the same rooms for the same time period of our supposed stay and because we complained about that, they are now saying we never contacted them on Wednesday 20th at the time of the problem and have erased all those records of communication even though my cell records prove otherwise.

They will only acknowledge my call on Friday June 22nd saying we complained two days later as an afterthought. That call was made to file a complaint that they actually charged my credit cards for rooms that were very unsanitary with broken furniture and therefore uninhabitable.

I have now been charged over $300.00 for rooms we never stayed in with at this time there no true recourse because they altered the phone records to imply that we are lying and therefore the credit card company will favor them.

What can we do?

Monetary Loss: $303.

Had an Experience with Microtel Inn?

Write a review


Terms of Service
Post Comment

You May Also Like

Candlewood Suites - Candlewood 600 Wonderworld Dr. San Marcos TX, 78666 Candlewood Suites " For being a Candlewood Suites I'm real disappointed with our experience here. First night I checked in it was late close to midnight and had a real exhausted day. The..." Read more Wyndham Hotels And Resorts - Ramada OKC near Bricktown 2001 East Reno Avenue, OKC, OK 73117 Wyndham Hotels And Resorts "Lets see we booked online for this hotel for 12-31-16. When we arrived they had stated that they were over booked and that they would have to find us a..." Read more Red Roof Inn - Room Review from Linthicum Heights, Maryland Red Roof Inn "Arriving from Texas I had many situations occur In the RedRoof Inn BWI as of last year March 2016 I never witnessed or heard of otherwise in a lifetime and..." Read more Econo Lodge - Knoxville Tn Econo Lodge "Hello, I'm writing about my recent stay at a choice hotel. On Friday 09/08/17 I checked in to room 236 in Knoxville TN's Econo Lodge at 500 Lovell Rd. I'm..." Read more Kenneth Cole - Poor Product sold. Kenneth Cole "I brought a wallet from Blue water Bridge duty free shop ,Point edward ON,N7V4JS Canada. on july 12,2017 while going to USA to meet my sister along with my wife..." Read more Kenneth Cole - WALLET DEFECTED ,WITHOUT USING IT WAS TORN Kenneth Cole "WORST PRODUCTS....INFACT SPURIOUS MATERIAL USED..... NO COMPARISON WITH MK OR WITH COACH...KENNETHCOLE REACTION ....A BIG NO TO KENNETHCOLE REACTION... THE COMPANY HAS NO ANSWER.....THEY SAY GET IT REPAIR FROM A..." Read more FEMA - What tha..... TALK ABOUT GETTING IT. FEMA "I WAS RAN OVER BY A RENTA CENTER TRUCK 12 27 2016 after three monthes of phyisical theraphy two spine surgeries i learned to walk again well i took a..." Read more Rockport - Worst product and even worst customer service - their shoe has caused damage/ injury to my ankle Rockport "This is what I wrote to Rockport: I am really surprised that rather than looking at the issue where your product has caused an injury, your response is purely focussed..." Read more