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Microtel Inn

Microtel Inn Reviews

www.wyndhamhotels.com
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Microtel Inn Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Microtel Inn has a 1.7 star rating from 193 customer reviews. 6% would recommend. Most consumers are dissatisfied and 100% say Microtel Inn should improve customer service; refunds and billing disputes are common.

Key Takeaways for Future Customers

  • Check recent Microtel Inn reviews before booking.
  • Expect potential billing or deposit holds and plan for refund delays.
  • Consider alternate hotels if reliable customer service matters to you.

Negative Feedback / Risk Areas

  • Frequent customer complaints about rude front desk staff and management.
  • Repeated reports of cleanliness issues, bed bugs, and safety concerns.
  • Many requests for refund and unresolved billing or double charged disputes.

Positive Feedback

Some guests note decent location, generally clean rooms, and a modest breakfast when available.

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Media from reviews

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Caeleigh Mlq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaint

Contacted the company first

The reviewer tried to contact the company before posting this review.

Dark stains with black stain with hair. It looks like dead bed bugs.

We drove a long ways and we feel like we should be accommodated with the refund you all suggested. The manager said it wasnt there problem and that was very wrong to say because it is there problem.

Loss:
$147

Preferred solution: They said we will get a refund but we feel like driving a long ways and there isn’t another hotel vacant we should ge accommodated for it because it’s not our fault.

User's recommendation: Will not go there again.!

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Jessica M Eyo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ripley, West Virginia

I am owed a paycheck and they are...

Contacted the company first

The reviewer tried to contact the company before posting this review.

I am owed a paycheck, and they are refusing to pay me until the following pay period, even though I was supposed to already be paid. The manager, Kristin, hung up on me; Kelly refuses to message me back or call me. I will have to contact the labor board.

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Chris R Qjt
map-marker Louisville, Kentucky

I paid for a room and was refused the room after I paid it online

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Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - The staff applied a $100 deposit after online rentals with no deposit.
  • - I was banned from renting and want a refund and future renting rights.

I went in to rent a room, and the lady told me I could not rent it with cash, a debit card, or a prepaid card, although I did rent one twice on the 3rd and 4th of July with no problem and no deposit. I told her this, and she acted like she didn't know anything about it or whatever.

I paid for it on the internet, so I did the same thing today with my debit card, and then she tells me I need a $100 deposit. But she knew I didn't have it on my card; I had it in cash. Then she had me put out of the premises because I wanted my money back after I didn't have to pay a deposit the first two times I rented on the 3rd and 4th of July. That makes no sense after I paid today for it online with no problem.

But when I went in to get the key, she tells me I need $100 for a deposit.

If she had told me that ahead of time, I would still have my money in my pocket, as I didn't have to pay a deposit on the 3rd and 4th of July when I rented. So now I'm banned, and I want my money back and the right to come back and rent a room in the future, and her fired.

Loss:
$65

Preferred solution: Well it was humiliating that the cops had to come up there and hook me up the premise that she would not give me your number to get a hold of anybody higher up to talk to about it I would like my money back and her fired is what I would like

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Anonymous
map-marker Wabasha, Minnesota

Double charged

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AI Highlights
  • - Hotels.com charged us after booking and at check-in.
  • - Deposit refunded, but extra charge not returned; receipts exist; support is automated.

Used Hotels.com to book room, was charged by Hotels.com. Arrived to check in was asked for a card the processed and told me it was a deposit.

It went thru they said it did not then swiped again the second time was different amount.

I received the deposit back but not the additional charge. I have receipts called for customer help but all I get if automated answer.

User's recommendation: dont use hotels.com

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Chris R Qjt
map-marker Louisville, Kentucky

A refund from being totally humiliated and disrespected by your staff

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Contacted the company first

The reviewer tried to contact the company before posting this review.

Nighttime's a little bit more clear get staff with better attitudes and when somebody asks for the corporate number or how to get a hold of who's in charge they should be reliable to give that to the customer

User's recommendation: Don't rent there if they're going to let their staff disrespect you and pretty much rip you off take your money and tell you there's nothing you can do about it and call the police on

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Donald T Dld

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Verified Reviewer

EXTREMELY DISAPPOINTED

AI Highlights
  • - No fridge; TV/internet issues; cramped layout.
  • - Shower valve stiff; window seat uncomfortable.
  • - Front desk unhelpful and phones didnt work.

Extremely disappointed. This is my first stay at a ***.

We stayed at ***/*** because of location and then price. Booked for two nights but decided to only stay one night, losing our payment for the second night. Went a few miles away to another motel. The biggest disappointment was no fridge, so much for having fresh veggies, etc.

in the room to snack on and cold water to drink. Could live with that, but the other stuff added in said we needed to move. The TV did not work, the internet only stayed connected for a few moments and then did not work. When attempting to use the landline phone in the room to call the front desk, the room phone did not work.

Called the front desk twice on the cell phone and it rang many times with no answer. The room layout was such that if someone sat at the desk, it was rough squeezing past them and the bed to get to the other side of the room. God forbid if you needed past to go to the bathroom. The only chair to sit in was the 'desk chair' that wasn't a desk chair.

There was an area made in the window well over the A/C for folks to sit, but you sat with your back leaning against the window, your feet dangling not reaching the floor and the A/C blowing on your legs. Very uncomfortable! The shower water valve was very hard to turn. As I checked out, the front desk clerk asked, 'Are you checking out, honey?' I am not her honey.

There was no 'Did you have a good night?' or 'How was your stay?' or even a thank you for staying with us. Since she didn't care enough to ask, I didn't care enough to expound anything...

Just decided to do it here. Most likely this will be my last stay at a *** if this is what we experience???

Loss:
$75

Preferred solution: Full refund

User's recommendation: You get what you pay for

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1 comment
Guest

You should have cared enough to explain your issues in person.

Melvin L Pau

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cary, North Carolina

Treated horribly by Sally the manager

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AI Highlights
  • - I provided service animal docs at check-in.
  • - Sally harassed me at checkout for same docs.
  • - A $25 charge was added after checkout; I filed a dispute.
Original review updated Nov 14, 2025

Checked in Monday night providing Bradley with the proper documentation for my wifes service animal.

Checked out Tuesday and I was harassed by Sally the manager wanting me to provide the same documentation I provided Bradley upon check-in.. She was very rude and then charge my card an additional $25 without approval after checkout.

Im up hauled that your manager would be so confrontational and hostile in front of other guest and staffing embarrassing me.

I will no longer be staying at any of your Wyndham locations due to a rude manager and a $25 charge to my card.

Sally needs to be re-trained on how to properly service customers. Her job and management is to have repeat customers not lose customers which she has done.

Obviously, with all your horrible reviews at this location, maybe its time to reevaluate Sallys position in management with your company.

I have filed a dispute with my credit card company on the $25 charge.

Loss:
$25
Pros:
  • Lousy customer service
Cons:
  • Location

Preferred solution: Full refund

User's recommendation: Do not stay

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1 comment
Yamilett Nam

Just because you did not get the reply that you wanted does not mean that you were treated rudely. You are old enough to be married, so GROW UP and act like an adult.

I doubt you will be missed.

If you provided documentation, they should not charge you. But just because you did not get the response that you wanted does not mean that you were treated rudely.

Resolved
Francis L Cjw

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Verified Reviewer

Resolved: I have a question about handicap accessible

Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - Requests shower chair or wall-mounted seat in accessible bathrooms.
  • - Must provide own chair.
  • - Reservation in Linthicum, MD, Sept 6–19.
Updated by user Aug 19, 2025

Never got to talk to anyone

Original review Aug 18, 2025

If you have handicap accessible restrooms with walk-in showers, why don't you provide a shower chair/stool or have a wall-mounted seat? Some people can't stand that long to take a shower.

So that means I have to provide my own. I have reservations at one of your hotels in Linthicum, MD, for Sept.

6th through Sept. 19th.

Pros:
  • Nice place to stay
Cons:
  • You should have a shower chair or stool for every walk in showers per facility

Preferred solution: Just a reason why I have to provide a shower chair or stool.

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Sheppard Srb

Never recommend

Contacted the company first

The reviewer tried to contact the company before posting this review.

House keeping was great. The desk manager Mr Josh was SO RUDE, ARRANGED & does not represent Hampton well.

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Resolved
Giuseppe G Gcr

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Verified Reviewer
| map-marker Morrisville, North Carolina

Resolved: Complained about charge

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Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - Refund deposit is still waiting and should not be charged.
  • - This is the first time I am charged a deposit and I would not recommend Microtel Suite.
Updated by user May 26, 2025

Company fixed the issue and I have been provided with apology. I have to waiting a week for $ 50 deposit that was take, that I don’t understand what reason, I having travelled all over world and I never seen something like, I understand that you have to leave your credit card for safety in case someone does damage on the room, but after checking out and everything is in order, why I have to wait for my refund back, I don’t know if it’s Microtel policy or it’s the Indian people policy, because now this days they are in control.

Original review May 11, 2025

My refund deposit is still waiting and should not be charged. I have been waiting for a long time.

This is my first time that I'm getting charged for a deposit.

I travel all over the world and I have never had an experience like this. I will never suggest to someone else to use Microtel Suite.

Loss:
$50

Preferred solution: Full refund

User's recommendation: Never use Microtel

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Abeni Ryj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Microtel Tifton Ga. June 6 2025. Had a reservation was there 15 min told desk

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Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - Brief stay; room not clean and felt unsafe.
  • - CC charged; no cancellation confirmation or receipt; HotelPlanner handling refund; awaiting email.

I was there 15 min saw room. Saw that people live at this microtel theoir Questionable.

Did not feel safe and place is not clean. I verbally told the desk person I was not saying to cancel my stay. Rec no paper that stay was canceled. Cc already charged.

He said I'd have to contact the reservation site. So since jun 6 2025. I have contacted microtel for a refund. Zero refund.

Today I finally was able to contact Hotelplanner.com customer service they checked with that Microtrel in Tifton Ga desk to Hotel planner that I stayed. They R LIERS I NEVER STAYED. Of course I want a refund. So Hotel planner refered it to another dept.

I will be notified by email whether I get a refund back to my CC or not. NEVER STAY A MICROTEL IN Tifton GA!

User's recommendation: Always get cancelation paper work. And try not to get stressed just give verbal instructions . Never stay at Microtel in Tifton Ga

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1 comment
Guest

You always get charged a night if you don't cancel in time

Anonymous

Thus micromotel is terrible and a rip off. The rooms are so small, the ac vents wreaks of mildew, I would anyone to not waste your money, sleep in ur car if needed.

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AI Highlights
  • - Arrived from Chicago; culture shock.
  • - The bigger room smelled and we needed a fan.
  • - Kenora at the desk acted like she owned the place.

We arrived from Chicago and literally had a culture shock. They changed our room to a bigger room and it smelled terrible, had to get a fan from the front desk in 90 degree weather because the ac unit smelled.

The lady at the desk Kenora was acting like she owned the place, like they had a chip in her back, just ridiculous. We couldn't sleep in anticipation to go HOME!!

User's recommendation: I would tell anyone who will listen, just No!!

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James T Itf

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Verified Reviewer

Deposit not returned by manager

Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - Refused a $60 deposit refund, saying visitors weren't allowed.
  • - Policy allows visitors to pick up, but the manager was rude.

I went to check out because a friend of ours showed up to pick up one of the occupants of the room and the manager of the microtel in fort Worth Texas at the Fossil ridge area on beech and 820 refused to give me my $60 deposit back because he said we were not allowed to have visitors even though it states in their policy that having a visitor show up to pick somebody up is okay he still refused to give me my deposit back based solely on how rude he was towards us when we hadn't done anything wrong this man who manages the microtel in the Fossil ridge area is a very rude and obnoxious man and has a very short temper and I don't understand why he thinks it's okay to speak to occupants who rent rooms from him the way he does I recommend nobody stay at this hotel ever because of how rude the manager is there and how their policies are way overreaching

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2 comments
Allysa Lqf

NO is NOT the SAME as RUDE.

Guest

How did the hotel employee know someone was outside in their car waiting for you?

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Michael W Lle

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Verified Reviewer

Complaint

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Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - Blood on the bed and unauthorized room access.
  • - Sign ignored twice, staff yelled, second intrusion, wife naked, Orkin present, clothes sprayed.
Microtel Inn - Complaint
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Updated by user Feb 01, 2025

Nothing not even a partial refund.

Original review Jan 02, 2025

There was blood on the bed and unauthorized access to my room. There was a complete disregard for the 'do not disturb' sign hanging on the door; it happened not once, but twice.

The front desk management, consisting of two people (one older man and one older female), screamed at me. They made no attempt to rectify the situation and even dared me to call corporate in a mocking way. It seemed like what I had to say did not matter to them. All I received was an apology.

During the second intrusion, my wife was naked in bed.

The Orkin bug man was also present and clothes were sprayed. This place is absolutely disgusting.

Preferred solution: Full refund

User's recommendation: I recommend going to the Hampton or anywhere else other than microtel by Wyndham.

View full review
Brian R Mzy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Trying to charge me for my service dog. Which is against the law

Contacted the company first

The reviewer tried to contact the company before posting this review.

Updated by user May 01, 2025

Tried charging me a $300 deposit for my service dog. By ADA laws.

You can ONLY charge if the service dog does any damage. You’re not allowed to charge a deposit ahead of time. You’re not allowed to charge fee’s. You’re not allowed to charge for the service animals.

They are not a pet. They are a working animal.

Original review Apr 29, 2025

Manager is refusing mine and my wife's service dog without pay deposits. By law you're not allowed to charge deposits, and by law you do not have to show proof, which I did anyway.

User's recommendation: DO NOT STAY

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Featured
Shirley T Rka

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lillington, North Carolina

Speak to corporate office

Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - Bed bugs, larvae, and excrement reported in room.
  • - Move denied; issues persisted over nights with dirt under box frame and window gaps.
Microtel Inn - Speak to corporate office
Explore video interviews
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Contains 1 confidential file for company representatives

Management is incorporate with concerns of hotel having BED Bugs. Stayed 3 nights while getting covered in biting bugs, larvae, hanging off base board behind bed Hotel room has a infestation from Bed Bugs and excrements exoskeleton, larva, living and crawling bed bugs in all stages

When ask to be moved earlier that evening ; before being aware of such a serious problem that evening .

Was told they could not, or would help to move into a different room. As well I offer to pay for two nights if my room checks out free of bugs . That evening from 5:30 pm till 7:30 am the room stayed covered with various stages of Bed Bugs And Larva. I did not sleep for the past 24 hours

The past two other nights have similar details of me reporting seeing bugs in the room.

The dismissal by staff and managers of this serious health crisis is disturbing . The dirt and debris around underneath Box frame is very obvious it's been there a very long time. Eggs and live larva just above baseboard.

Window s cracked with two by 6 in gap around molding. Rust in microwave plate, bathrooms and blood stain walls.

Loss:
$1800
Pros:
  • Close to work
Cons:
  • Far from entertainment & theater

Preferred solution: Full refund

User's recommendation: Should be Inspection Soon Bed Bugs

View full review
1 comment
Guest

Being bitten with several injuries after THIS 3 night say at Microtel Inn Hotel in Lillington NC. Contracted a RARE BLOOD DISEASE.

It's been 6 months of parasite internally. Babeosisos is one of these things, 1 in 10 people caused to be fatal.

Not only did I lose my health but ALL possession s. Due to the infested bugs inside the hotel.

About

Related Companies

Wyndham Hotels And Resorts, La Quinta Inn, Super 8, Days Inn, Baymont Inn And Suites

Summary

Microtel Inn is a chain of hotels and inns in Mexico, Canada, Argentina, United States and Philippines. The first company's hotel was opened in 1989 in Rochester. All hotels offer an option of making free local and distance phone calls, Wi-Fi, and cable television. Every suit is equipped with a coffee machine and microwave. Most of the company's hotels provide such facilities as fitness trainings and swimming pool. Some of the hotels are pet friendly. Each hotel is privately owned. Microtel Inn takes one of the leading places in hotel business. Microtel Inn provides high quality services, comfortable and clean suites and a wide selection of facilities.

Microtel Inn reviews and complaints

Microtel Inn is ranked 277 out of 6786 in Hotels and Resorts category

Area Served

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