Microtel Inn

Avoid The lady at front desk gave me and my fiancé a hard time with checking in. And the head maid keep harassing us even after I told her we would be extending our stay.

She was extremely unprofessional saying things to us like "she's not our mother. And that we needed to get our *** together". Our last day there we had our reservation in and room paid for by 11:15 the gentleman working the front desk was having some issues checking us in on his end it took until about 1:00pm to get us checked in, but we ended up having to move, less than an hour later this maid bangs on the door saying we had 10 minutes to move, so we speed up and as soon as we were taking our last load to our new room, I'm guessing because weren't "fast enough" She called the cops on us said we were smoking weed in our room. We don't even partake in smoking weed.

I feel like it was done intentionally, on new years eve. We Had to sleep in our car in freezing weather with my fiancés service dog also in the car because every hotel was sold out. All of the other employees and the police even said the room didn't smell like smoke. And now they wont refund me my money.

The manager was also extremely rude she instantly took the word of this maid and had no disregard for the extreme inconvenience this incident caused myself and my family. This happened in Greensboro North Carolina. The Head Maid is Sherry.

And manager is Amanda. Two of the most sarcastic personalities they shouldn't be working in customer service if they don't like being courteous and respectful to the people that come into this place of business this incident was completely unnecessary and just beyond unprofessional, They put us in a very unsafe situation and they made us both feel like our well being didn't matter at all.

I attempted to stay at this hotel. I arrived at 11:50 pm as I had a car emergency and didnt have windshield wipers on my car and couldnt get them until the next morning. Pretel was checking me in and he was rather rude and nasty. I check in to the hotel, the first room I get, which was room 128. THERE WAS BLOOD IN THE TUB. I immediately freak out, after only being in the room for literally 20 seconds. I grabbed my stuff and ran out.
I headed to the customer service desk, I informed the customer service guy what was going on and asked for a refund because it has now officially freaked me out. He says, I can change your room. I dont t have anyone to clean it. He came to check the room and agreed to move me.
So then he moved me to room 130. This was supposed to be a non-smoking room and the last room they had for the night. So, I go into room 130 and the room REEKS OF CIGARETTES!!! I immediately leave out. I got to the front desk and this is where I get upset!
I see Pretel checking another customer in USING CASH!!! So I said excuse me, I said how are you checking him in and allowing him to pay cash and you wouldnt let me pay cash for my room only my $50 deposit AND YOU SAID THERE ARE NO MORE ROOMS AVAILABLE.
So I said I need a refund this room smells horrible and like cigarettes. The clerk gets up set with me and start throwing his hands and saying No refund only deposit refund!!
I could not stay in this hotel!!! Blood in the first room cigarette in the second. He then offered my room up to the person that was coming to check in as Pretel was selling them the room with the blood in the tub.
Pretel sold this guy MY 130 room, would not refund me me deposit or room fare.
This hotel is being used for drugs, prostitution, and for all the wrong reasons.
I never got my money back, I paid for a room at $75 and deposit of $50 totally $125. And someone stayed in my room under my name which caused me to have to cancel my card.
The guy that he sold me room two DOUBLE CHARGED FOR A ROOM, was only needing to be there for 4 hours he said if that just to *** with a ***
I am still trying to get a refund!!! I never got a receipt, didnt give me a receipt for the cash deposit, or card payment but the cameras and my bank statement will show I paid for the room by card and deposit by cash!!! This hotel was FRAUDULENT!!!

Yes there is an issue...just because you gave me back ½the money it isn't enough...it's not cool...you say I had a guest show up...like you act like I was only using your hotel for a hook up spot...that guest...the girl who showed up...it was my damn wife...she drove in from out of town to see me...she surprised me...AND when I was checking out becuz of the serious situation...we both left.. we both went to the hospital..

before the call to go to hospital..my wife was gonna stay there with me...would you have charged me extra...NO I DONT BELIEVE SO.. so why only give me back half after I told ZACK I used the room ..told him I showered and used the bed was a out to sleep when I got the call for the hospital..I told him I was only looking for a discount...HE OFFERED A FULL REFUND.. I didn't ask for it..he told me that after I told him I used the room..like wat the heck.. you guys are showing me you do not have great work ethics..

you have my number..if you decide to give me a full refund call me and let me kno.. again the company I had...the lady that came to my room ...she was my wife...like omg...you guys are not coolrefund full

I made reservations at Microtel inn in Gassaway WV and called back to verify and was assured all was good. Nine hr.

drive, done some business and went to check in. I was told that she remembered the whole conversation but reservations was missing and that there was no more rooms. I had business the next day and no place to stay. Computer monitor was taped together,they offered me and my family a room with a broke door lock.

They said that they would let me in and let us out in morning. (against any US fire code). They were dressed very unprofessional and I do not think they even knew how to run a hotel or computer. All motel/hotels were booked by then within reasonable distance to what I had to do anyway, I drove all the way back home and arrived at 3:30 am.

This trip cost me all my expense, time, wear and tear and vehicle and a $39,000.00 tract of land. I want to sue. Can anyone tell me a lawyer who is good at punitive damage.

After seeing reviews from around the USA I am glad I did not stay but they need a lawsuit to give them a wakeup call more than any company I can recall. Real dumb *** folks.
Ricky Adkins
910-743-****

This has been one of the worst experiences I've ever had in a hotel. The desk clerk Cindy was not a friendly employee, very dry and never try to smile once.

On the first night of being there the 11th, I noticed around 7:50 to 7:55 Cindy was basically stalking the door to the pool (which had very hot water in the pool with absolutely no real shade for the guests). At 7:57 she walks outside and starts rushing us out of the pool area, clearly can see we had things to pick up stood there and swung her keys on her finger or playing with the keys that made noise. Cindy made us feel completely rushed out of the pool and an inconvenience to her. There is this ridiculous rule that paying customers have to walk to the front door instead of using the side door next to the pool to enter the building.

Upon returning to my room, I noticed that the refrigerator was frozen, so I called the front desk and Cindy said the maintenance man is going for the day she was going to figure out what she can do. The manager or the owner of the hotel switched refrigerators for us, so we can have a working refrigerator, that problem was taken care of. Saturday around 11:00 p.m. we discovered there were ants in the room, while walking to the elevator there was another guest who was being switched rooms because they had cockroaches in their room.

Cindy did not offer to switch our rooms, instead I was handed a can of ant and roach spray to spray in the room myself This was supposed to be a relaxing weekend for my family and I, and it seemed like that was not going to happen in this hotel. After discovering the ants, it was almost impossible to sleep comfortably because I kept thinking ants were calling me. This is the first and last time I ever use this company, and I will never recommend it to anyone. I would like to ask for a full refund or partial refund because this was a miserable trip.

Maybe try some employee training for Cindy because her demeanor and body language spoke volumes about her not liking her job. Thanks for your time