2.5
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Update by user Jul 09

no one has reached out to me on this situation from this hotel...

Original review posted by user Jun 09

1030 at night arrived with our elderly parents...one with a breathing oxygen tank and one needing a wheelchair....

Check in guy checks us in then requires looking at my credit card which my husband was walking in the door with it

Walked over to get card from him and the check in guy starts checking in another party

I cut in and stated I needed to get my parents to their room

He made us wait ...my father soiled himself waiting and other guest helped us get them in the elevator and to their rooms

The check in guy attitude was totally unacceptable

Never again would we go there or recommend it

Reason of review: Poor customer service.

Preferred solution: Full refund.

I didn't like: Service, It was a terrible experience.

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