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I had complained to this hotel about a "miscommunication" on there part that resulted in my family driving 8 hrs and arriving to the hotel to find out the room we reserved wasnt availible. They had 2 rooms with two queen sized beds for us.

. We had reserved connecting rooms. We have three small children with us and needed the connecting rooms only finding out then that they do not reserve connecting rooms.... not when i spoke to the front desk clerk that i made the reservations with three weeks priar.

And i asked him multiple times if we could reserve connecting rooms. Each time he said yes. So this is were the "miscommunication" took place..... Nice huh.

NOT OUR FAULT. So now the hotel was "booked" and they could not do anything for us. The front desk clerk actually told my husband that i should stay in one room and he should stay in the other room because they are right next door to each other. Who does that???

Who tells their customers what to do?? We were furious. All they could do was discount our room $20. It was too late to find another hotel and it kids were overtired by that point.

The manager Rosa at the Bethel, Conn location was not even in the building so we spoke to her by phone and the front desk clerk just did not care one bit. Nether of them were apologetic. I contacted the hotel and they only sent an email back stating i would hear back to them by June 15, 2016 it is now June 23 and nothing. They are horrible.

The manager Rosa hid from us when we were checking out of the hotel. How's that for professinalism?

Don't stay here. Esspecially the location in Bethel, Conn

Reason of review: Poor customer service.

Location: Hamburg, New York

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Guest

This is the Microtel, for crying out loud! Not a 5 star luxury hotel!

ONE ROOM with two beds would have been sufficient for your party, unless of course you or your husband are obese and cannot fit in the same bed.

The Microtel was MORE THAN accommodating by having two rooms available and offering you a discount when one was not warranted. May I suggest you shut your mouth and move on.

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