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Hello,

My fiancé and I had booked a room at the Microtel in Carolina Beach 8/18-8/22. We drove 10 hours to get there and arrived around 5:45 PM. We entered our room and found a burnt smell in addition to the carpets being soaking wet by the air conditioning. They were not damp, they were soaking wet. The girls at the front staff came to the room and were extremely apologetic and stated that they would call their manager Patricia Falino to see what to do because we could not stay in that room in those conditions. The manager then stated on the phone that we could not stay in the room due to it being a health hazard but did not have any other rooms available. She was reluctant to give us back a refund. The girls at the front desk started calling other facilities to see if there was anywhere else to room us. They could not find any except for one that was near $300 for the night. My fiancé is a physical therapist and I am a Registered Nurse, however, we did not feel that it was our responsibility due to the room at Microtel being a health hazard to secure that room. It should have been Microtel. Our room should have been checked prior to us arriving. Due to the high price, we ended up sleeping in our car that night.

It was horrific. The manager Patricia then sent 2 gift certificates to come back to that same Microtel after being treated the way we were. We asked for universal certificates because we would not step foot back into that one. She stated that she would just cancel them then.

I would sincerely look into the manager Patricia Falino at Carolina Beach in NC. She was extremely insensitive and rude. We were beyond shocked at how poorly we were treated and the situation was handled.

Location: Uniontown, Pennsylvania

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