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1.8

Found myself paying a per dog per night pet fee when their directory states "Microtel is a pet friendly Hotel. No Pet fee".

Was charged and told they always charge a fee. No help from manager.

These are show dogs, clean and well behaved, unlike the wedding party that I heard all night long. No added work for staff, wonder what the fee is for.

Reason of review: Pricing issue.

Monetary Loss: $60.

Preferred solution: Price reduction.

Microtel Inn Pros: Clean.

Microtel Inn Cons: Unfair pet policy.

Location: 4165 Maine Ave SE, Rochester, MN 55904

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Machele Imf

Many of these places operate under the brand name, eg., Microtel but are not corporate-run but by a local family or such. In your case, the local policy is to charge a pet fee regardless what corporate policy is.

You should contact Microtel corporate---they have a website---and complain about this location.

The locals are supposed to conform to corporate rules and policies, but often do not---unless they are caught at it. Inform corporate and tell them you want your money back.

Guest
reply icon Replying to comment of Machele Imf

Canโ€™t find a working email address. Their โ€˜complaintโ€™ form conviently has a non working submit button.

I have pictures of the directory that is in each room that states. โ€œMicrotel is a pet friendly hotel. No pet feeโ€. Couldnโ€™t be more plane.

Manager just shrugged it off.

Thought it would be easier to contact upper management to get a personal explanation. But they hide contact information or use forms that will never be read.

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